What is the CPV Industry Assistance Package?

    The Victorian Government is investing $22 million to support Victoria’s commercial passenger vehicle industry during the coronavirus (COVID-19) pandemic. 

    The package will support vulnerable Victorians who rely on the service, drivers relying on rides for their livelihood, and the wider industry. It aims to support service providers and the wider industry to ensure it is safe for those Victorians who need it. 

    The package will:

    Provide support for service providers who support vulnerable Victorians through:

    • Temporarily (3 months) doubling the Multi Purpose Taxi Program (MPTP) wheelchair lifting fee from $21.10 to $42.20 to improve operator/driver earnings from the delivery of wheelchair accessible services.
    • Temporarily (3 months) increasing the MPTP user subsidy from 50 per cent of the fare to 70 per cent.
    • Subsidising Booking Service Providers that provide wheelchair accessible services for each ‘active’ vehicle associated in their fleet, to cover the cost of monthly depot/association fees for those vehicles.
    • Establishing an essential service fund to support BSPs in regional communities who may be experiencing challenges and where the local community relies on that CPV operator. This will ensure that vulnerable Victorians in regional towns – including the elderly or people living with a disability – do not lose access to CPV services.

    Ensure the industry reduces the risk of coronavirus (COVID-19) transmission for drivers and passengers:

    • Over $3 million to provide grants to BSPs and independent owner-operators (based on the number of vehicles operating in their fleets) to support increased cleaning and sanitation of CPVs.
    • Embed new cleaning standards, based on the public health advice issued by the Department of Health and Human Services.

    Ensure a viable commercial passenger industry now and into the future:

    • Refunding the $1 CPV service levy for the June 2019-20 quarter.

    Who is administering the package/grants?

    The package comprises six components being delivered by the Department, Commercial Passenger Vehicles Victoria (CPVV) and the State Revenue Office (SRO).

    The Department is now assessing eligibility for three grant programs:

    • Cleaning grant to assist industry to purchase cleaning and sanitation products and undertake cleaning activities consistent with public heath advice and any published guidance or standards.
    • Subsidy for depot (or affiliation fees) paid by vehicle owners or drivers, where a booking service provider has at least one wheelchair accessible vehicle in its fleet
    • Regional fund grant to support providers in regional communities to ensure regional Victorians do not lose access to these services. 

    To assist us in accurately assessing your eligibility, please fill out the form at Get Involved which seeks the following information and data.

    Was industry consulted on the industry assistance package?

    The Government established a panel, consisting of Rod Barton, MP and Steve Dimopoulos, MP and members from Commercial Passenger Vehicles Victoria (CPVV) and Department of Transport to advise the Minister for Public Transport on options to support the CPV industry to during the coronavirus (COVID-19) pandemic.  

    The panel consulted various industry participants including drivers, booking service providers and networks from ride share companies, and regional and suburban taxi service providers – as well as Commercial Passenger Vehicles Victoria and the Department of Transport.


    What do I need to do to be assessed for a grant?

    Registered booking service providers:

    • CPVV has begun contacting businesses registered with CPVV and directing them on how to be assessed for eligibility. In order to assess eligibility, the Department is requesting information including BSP, vehicle and trip data 
    • if you have not received an email, you can still be assessed for eligibility by visiting Get Involved and providing the required BSP, trip and vehicle information.

    Unregistered booking service providers and independent owner-operators: 

    • Unregistered BSPs who have one or two CPVs registered in their name, and accept bookings using only those vehicles, can have their eligibility assessed by visiting Get Involved and providing the required BSP, trip and vehicle information.
    • Independent owner-operators can also have their eligibility assessed by visiting Get Involved and providing the required trip and vehicle information.

    Do grants from the Department come with any conditions?

    Receipt of any funding from the Department will be subject to a range of conditions specific to each program. The nature of these conditions and supporting documentation will be provided upon confirmation of your eligibility.

    Am I eligible for a Business Support Grant?

    The Victorian Government announced a third round of the Business Support Fund on Sunday 13 September 2020 to provide direct financial support to businesses impacted by restrictions in Victoria.

    The amount of grants available from this program range from $10,000 to $20,000 depending on the business’ annual payroll.

    For information, eligibility criteria, and how to apply visit the Business Victoria website.


    Why are we being asked to provide June 2020 data, when the greatest restrictions on movement were in July, August and September?

    The Department is requesting December 2019 and June 2020 trip and vehicle data to better understand industry activity in a pre-Covid and during-Covid environment. 

    Specifically, June 2020 trips data will be used to assess the Depot Fee Subsidy payment amount for eligible BSPs. If based on later months when greater restrictions were in place, the subsidy amount would be too low to support booking service providers, vehicle owners and drivers.

    If your business was more greatly impacted by Covid-related restrictions after June 2020, this will not affect your assessment for cleaning support or the regional fund.